Your privacy is important to us. Learn how we protect your information.
Last Updated: October 3, 2026
1. Introduction
PushFlow ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.
2. Information We Collect
2.1 Information You Provide
We may collect personally identifiable information that you voluntarily provide, including:
- Your email address, used to register your account and email you your push token
- Your push token, the credential used to deliver notifications to your device
- Replies or notes you send through the app
- Communications you send to us for support
2.2 Information Stored on Your Device
The PushFlow app stores received notifications, message data, and your replies locally on your device using an on-device database. This information is not uploaded to our servers.
2.3 Automatically Collected Information
When you use our Service, our servers may automatically collect limited technical information, including IP address and basic request logs, to operate, secure, and troubleshoot the Service.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Delivering push notifications to your device through a third-party push service
- Registering and managing your account
- Emailing your push token to the address you provide
- Routing replies you send to the endpoint you configure
- Responding to your inquiries and providing customer support
- Detecting, preventing, and addressing technical issues and misuse
- Complying with legal obligations
We do not use your information for marketing purposes without your consent.
4. How We Share Your Information
4.1 With Service Providers
We share limited information with third-party service providers who perform services on our behalf, including:
- Push notification delivery services (such as Expo) — which receive your push token to deliver notifications
- Email delivery providers — which receive your email address to send you your push token
- Hosting and technical infrastructure providers
4.2 With Your Consent
When you configure a reply endpoint, replies you send are transmitted to that endpoint, which you choose and control.
4.3 For Legal Purposes
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
4.4 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Retention
We retain your registration information (email and push token) only for as long as your account is active or as needed to deliver the Service. When you delete your account, we remove your registration record. Information stored on your device can be deleted by uninstalling the app or clearing app data.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Push tokens are transmitted over encrypted connections and are treated as sensitive credentials. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Privacy Rights
7.1 Access and Correction
You have the right to access and update your personal information by contacting us.
7.2 Deletion
You may delete your account at any time from within the app, which removes your registration record. You may also request deletion of your personal information, subject to exceptions required by law.
7.3 Opt-Out of Notifications
You can stop receiving notifications at any time by disabling notifications for PushFlow in your device settings or by deleting your account.
7.4 Canadian Privacy Rights
If you are a Canadian resident, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
8. Children's Privacy
Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
9. Third-Party Links
Our Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
10. International Data Transfers
Your information may be processed and stored by our service providers on servers located outside of your province, country, or other governmental jurisdiction where data protection laws may differ. By using our Service, you consent to such transfers.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at support@vortext.ca.
13. Consent
By using our Service, you consent to our Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our Service.